2022 Schedule

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Wednesday, Sep 21
9:00am — 10:00am
Growth Track Venue - 1550 Wynkoop
110 attending

How to Grow your SAAS Company through Customer Support

Do you think a 98.6% CSAT and 79 NPS is possible for a SAAS company? Dream big, we’ll tell you how to accomplish just that. Join Katie Walls, Head of Client Success at Spectora, to learn about what to do and what NOT to do to accomplish these benchmarks.

Some things we’ll cover:
How to create a customer fanbase
Getting your non-customer facing teams to understand your customer base
Why hiring inexperienced people for Customer Service can work in your favor
How to train to get the results you want
Maintaining a culture that supports great Customer Service