Ever experienced costly rework? Lost a client due to messy internal processes? Made a decision that had serious downstream impacts? This Process Mapping workshop will demonstrate the first crucial step towards identifying and fixing process gaps - whether it is in the customer journey or internal operations. This hands-on workshop on will challenge your assumptions and open your eyes to the bigger picture of how to be more efficient, save money, avoid rework, and make smart decisions. You will get the basic tools and guidance on how to take this crucial first step for future process change.