The “Amazon Factor” — Why you Need to Adapt to an On-Demand Business Model
What do Amazon, Lyft and Airbnb have in common? An on-demand business model that exceeds consumer expectations. Their business revolves around exceptional ease of use, point-and-click delivery, and fair pricing. They filled a void before anyone even knew that the void existed. Consumers have become accustomed to convenience, and with today’s “need-it-now” mentality, it’s important that startups understand how to create scalable consumer experiences that make life easy for the customer. Experts discuss how their business thrives on this on-demand model.
Pete Hudson, Managing Partner, Alta Partners
Dr. Peter Hudson is a Managing Director at Alta, and a physician and entrepreneur with over 15 years of experience founding, growing, and investing in both healthcare technology and services and digital health. Pete’s focus has been on creating efficiencies within the healthcare delivery system and empowering healthcare consumers with novel technology. Previously he has been a serial entrepreneur with multiple exits (to both public and private companies), a healthcare investment banker with both sell-side and buy-side experience in information technology and healthcare services, and has worked in senior executive roles in both large payer and provider organizations, most recently as Head of Consumer Technologies at Aetna.
Kevin Riddleberger, co-founder and chief strategy officer,DispatchHealth
Kevin has been a board certified physician assistant for over a decade, and has a tremendous passion for redefining healthcare delivery through technology, process and quality improvement. A rapidly scaling Denver-based company, DispatchHealth offers on-demand mobile urgent care services, delivered in the home, senior care facility or office.
Courtney Baker, Sr. Account Executive, Healthcare, Lyft Inc.
Courtney serves as Senior Account Executive for Lyft's Healthcare Partnerships. She manages relationships with Lyft's largest healthcare providers and elder-mobility technology organizations. Lyft's Healthcare solutions solve access issues by providing high-value transportation solutions for the patients, customers, and staff our partners care about. Prior to joining Lyft, Courtney managed healthcare partnerships at Salesforce, including launching the Health Cloud patient engagement platform. Additionally, she spent 9 years in healthcare consulting, business intelligence and account management at The Advisory Board Co. Courtney holds a Bachelor of Science in Nutritional Science from the University of Connecticut.
Blake McKinney, co-founder, chief medical officer, CirrusMD
As an Emergency Physician in Northern California, Dr. McKinney brings a unique perspective to CirrusMD and how our clients can best utilize the platform. Dr. McKinney completed his internship and residency at UC Davis Medical Center after graduating from the University of Texas Medical School. Prior to medical school, he served for four years in the US Marine Corps. He received his bachelor's in Biomedical Science from Texas A&M.
Lori Logan, Vice President, Innovation & Strategy, Operations, Paladina Health
As VP of Strategy, Innovation and Operations, reporting to the CEO, Lori helps to shape strategy and operations to drive the innovation required to change primary care in America. Lori’s role focuses on our client and patient experience, ensuring that our care teams have the platforms needed to deliver personalized primary care resulting in high B2B2C growth. Lori’s direct responsibilities include Marketing, Clinical Excellence, Operations, Analytics, Technology, and Member Services. Lori’s experience as a healthcare executive spans more than 20 years of improving the healthcare system for consumers, providers, and payers. Prior to joining Paladina Health, Lori lead the provider business of TriZetto, a Cognizant company focused on Revenue Cycle Management. Lori also held leadership positions at United Healthcare, Cigna, McKesson, and Choicelinx Corporation.
Peter Kung, System Vice President, Innovation and Virtual Health, SCL Health System
Peter is responsible for developing the full continuum of innovation and virtual health services in the markets we serve, creating consumer-oriented solutions to improve access and experience, and forming new avenues for system growth. Previously, he worked with UCLA Health System and Health Sciences in Los Angeles for 13 years, where he most recently served as the Director of Strategic Technologies. Kung earned his bachelor’s degree from the University of California, Irvine; a master’s degree in information systems and technology from Claremont Graduate University; and a MBA from the Anderson School of Management at UCLA.
Carm Huntress, CEO, RxRevu
Carm is one of the founders of RxRevu and leads the organization as CEO. He has a diverse background in technology, with specific expertise in new product development. After graduating from Northeastern University with a degree in Electrical Engineering, Carm served in key leadership positions at a variety of consumer-focused technology start-ups including as Chief Technology Officer at two successive organizations.He was inspired to create RxRevu and take on the challenges of Health Information Technology in 2013. Since that time, he has made transforming the value of healthcare through better prescription decisions both his and the organization's shared mission. He has been instrumental at a national level supporting interoperability and patient access to data through the development of the Fast Healthcare Interoperability Resource (FHIR) and other demonstration projects with the Office of National Coordinator (ONC). Alongside his team, he leads the industry in taking Prescription Decision Support from a concept to a marketable reality for physicians, payers and health systems.
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