The Intersection of Digital Transformation, Innovation & Customer Experience
We will discuss how companies can empower their product teams to help guide the digital transformation to enable innovation while staying grounded in delivering an excellent end-to-end customer experience.
This session will help you discover:
Where the Opportunity is in Customer Experience
Things companies can do right, things to stop doing wrong and how to create the connective tissue.
Tools for Approaching the Opportunity Landscape
Picking the right tool to get a complete view of the user.
How good CX understanding can prioritize Digital Transformation and Innovation