2019 Schedule

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Monday, Sep 16
10:00am — 11:30am
Location TBA
493 attending

The Intersection of Digital Transformation, Innovation & Customer Experience

We will discuss how companies can empower their product teams to help guide the digital transformation to enable innovation while staying grounded in delivering an excellent end-to-end customer experience.

This session will help you discover:

  • Where the Opportunity is in Customer Experience
    Things companies can do right, things to stop doing wrong and how to create the connective tissue.

  • Tools for Approaching the Opportunity Landscape
    Picking the right tool to get a complete view of the user.

  • How good CX understanding can prioritize Digital Transformation and Innovation