2019 Schedule

C3927DC8-5C3A-442C-9D1D-51BD87399904@1.00xCreated with sketchtool.
Back to schedule

Developer

Thursday, Sep 19
2:00pm — 3:30pm
Denver Place (Conference Room)
137 attending

Growth without bloat: User experience at scale

We all know that a great user experience is non-negotiable. But you can get there without expensive over-customization or hiring surges. Learn how one tech-enabled services company leverages people and technology to scale customer service and add intelligence to business processes. In this session, Caleb Olthoff (SVP of Technology) and Adam Ziccardi (Director of Product) will share insights into how to stay nimble as you grow.

  • Identify the right opportunities for scaling customer service with technology
  • Take advantage of low-code platforms to speed time to market
  • Automate business processes across all departments
  • Add intelligence to those business automations
  • Explore the benefits of your data being in the same platform as your business processes
  • Choose open platforms to stay focused on your business and not recreate the wheel