Fighting to scale your CX team can be hard, especially when CX = more headcount. It's all a balancing act between the business' needs and the team's. Learn what numbers to crunch, speak the language in a data-driven world, and advocate for the customer -- and your team. While this session is focused on growing CX teams, the fundamentals are true for growing any team. This session is great for Customer Support Mangers and Directors.

Speaker:
Lindsey Comeau, Director of Customer Operations at Artifact Uprising.